Privacy Policy

1. Introduction

Welcome to Pulpio.io ("Pulpio", "we", "our", or "us").

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and what rights you may have regarding your information.

By using Pulpio.io, you acknowledge that your information will be processed as described in this Privacy Policy.

2. Information We Collect

Information You Provide

We collect only the information necessary to provide the Service.

This includes:

• your email address, which is used to create and authenticate your account;
• the name you assign to an API token when you create one;
• your name, email address, and message, when you submit our contact form;
• HTML content you submit for extraction through the API, and the resulting processed output.

If the HTML you submit originates from a third-party web page, it may incidentally contain personal information about individuals other than yourself (for example, names or contact details appearing on that page). You are responsible for ensuring you have the right to submit such content for processing.

Information Collected Automatically

When you access the Service, our servers automatically generate technical logs that may include:

• IP address;
• browser and operating system information;
• request URL;
• date and time of requests;
• HTTP status codes;
• error information;
• other technical information typically generated by a Ruby on Rails application for security, diagnostics, and troubleshooting purposes.

We do not use third-party advertising or behavioral tracking technologies.

3. How We Use Your Information

We use your information to:

• authenticate your account;
• provide access to the Service;
• maintain the security of the Service;
• detect and investigate technical issues or abuse;
• communicate with you regarding authentication and essential service-related matters;
• comply with applicable legal obligations.

We do not use your personal information for advertising purposes.

4. Legal Basis for Processing

Where the GDPR applies, we process personal data based on one or more of the following legal grounds:

• performance of a contract when providing the Service;
• compliance with legal obligations;
• our legitimate interests in maintaining, securing, and improving the Service;
• your consent where required by applicable law.

5. Email Delivery

Authentication emails and other essential service communications are delivered using Resend.

Only the information necessary to deliver these communications is shared with our email service provider.

6. Data Storage

Our infrastructure is hosted by DigitalOcean.

Your information is stored and processed on infrastructure operated by DigitalOcean or its affiliated data centers.

This infrastructure may be located in a country other than your own. Where required by applicable law, we rely on appropriate safeguards for any such international transfer of your information.

7. Sharing of Information

We do not sell, rent, or trade your personal information.

We may disclose information only:

• to service providers that help us operate the Service (such as email delivery and hosting providers);
• when required by applicable law;
• to protect the security, integrity, or legal rights of Pulpio.io or its users.

8. Data Retention

We retain personal information only for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, or protect the security and integrity of the Service.

Technical logs may be retained for a limited period for operational and security purposes.

9. Security

We implement reasonable technical and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic storage or transmission over the Internet can be guaranteed to be completely secure.

10. Your Rights

Depending on your location and applicable law, you may have the right to:

• access your personal data;
• request correction of inaccurate information;
• request deletion of your personal data;
• object to or restrict certain processing activities;
• receive a copy of your personal data where applicable;
• withdraw consent where processing is based on consent;
• lodge a complaint with the appropriate supervisory authority.

You can update your email address or permanently delete your account and its associated data (API tokens and submitted extractions) at any time from your account settings, without needing to contact us. Account deletion is immediate and cannot be undone.

To exercise any other rights listed above, please contact us at info@pulpio.io.

11. Cookies

Pulpio.io uses only cookies that are strictly necessary for the operation of the Service.

For more information, please refer to our Cookies Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make material changes, we will update the "Last updated" date on this page.

13. Contact

If you have any questions about this Privacy Policy or the processing of your personal data, please contact us at info@pulpio.io.